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            Get 25% off on Rutgers Mini MBA in Ctomer Centered Management

            February 28th 2019

            For the first time ever, the Rutgers Biness School is allowing instructors to give a 25% discount to programs they teach. That means you can take the mini MBA in Ctomer Centered Leadership I’m co-instructing this April, and pay less becae you read efulArts.

            ‘Content’, the clinical term for someone else’s art

            February 15th 2019

            Content is a clinical term, ed as surgeons e the word “tissue” for describing someone else’s skin. Its a necessary abstraction, and as such, as rather the opposite of a compliment. No one ever says, “nice tissue, dude.”

            Ctomer strategy foundation: SEC analysis determines how ctomers buy

            January 30th 2019

            Knowing whether buyers conduct consideration with complete, partial or minimal information about the qualities of goods they seek is an essential starting point for ctomer experience strategy. This post describes this technique and dynamics buyers encounter in considering purchasing each type of goods.

            Webinar Invitation: Building Strong Hospital Digital Experiences with Connective DX and Johns Hopkins

            January 4th 2019

            Hear the top findings from this year’s Hospital Digital Index (HDX-15) Research Report, and catch a guest appearance by Aaron Watkins, who leads digital strategy at Johns Hopkins Medicine.

            Webinar Invitation: Building Strong Digital Experiences with Connective DX and Mayo Clinic

            December 17th 2018

            One of fun parts of writing an annual benchmark report on the digital strength of some of the best hospitals in the U.S., is the chance it gives me to get to know some great digital and innovatiobn teams, and the stories behind the work featured in my coverage.. Please join me for a free educational webinar on January 9th, when Lee Aase of Mayo Clinic and I will discs this year’s HDX-15 report and their work as a innovative healthcare leaders.

            China Now Has Non-Staffed Minute Clinics and Pharmacies – Time to Raise Your Innovation Goals?

            November 23rd 2018

            One of the largest insurance companies in China plans to open doctorless clinic booths at a rate of over thirty a day. That’s Ping An’s plan, come get the details and how this might inform your own transformation planning.

            Focing on Problems or Opportunities? Designing Change in a Two Tier Economy

            October 3rd 2018

            It occurs to me that opportunities by their nature are elective, they exist for you as options. Problems, however, bring consequences which carry their own pragmatic or moral consequences. Its time for my annual reminder that meaningful work goes beyond what creative briefs and statements of work call for. And that our economy is designed and can be modified to express the values of its culture.

            Framing stronger hypotheses with elaboration, iteration, and a Mad Lib

            Augt 1st 2018

            Meaningless A/B tests are pervasive becae they’re so easy to run. But it doesn’t have to be that way. Roy Rosin, the Chief Innovation Officer at Penn Medicine’s Center for Healthcare Innovation, and Ryan Summer’s of Connective DX have some ideas that can help turn your tests in to durable assets. And it starts with a MadLib.

            Half Time Report: Bitcoin Bros and Pot Stocks Trade Places, IPOs Go Nuts

            July 3rd 2018

            We’re half a year in to 2018, so check back on my call on shifting markets, bitcoin bros, and if pot stocks is a mania or opportunity. The opinions are my own, and are jt conversation, not advice.

            The Neo-Space Race is About Riches not Rockets

            June 22nd 2018

            President Trump observed that rich guys love rockets. They should, in this post I suggest three fairly immediate rewards for mastering space flight, and I suggest one company that is well positioned to supply the “picks and shovels” in this neo-space race.